Relocation
Insurance

• For check-in luggage – claims must be supported by a list of items and evidence of value but you do not need to provide a schedule before transit.
• For Hand carry items, you must send us a full itemised and valued inventory.
• Collectables and valuables are covered only if they are supported by a valuation certificate.
  Please check condition 4.1 for further details.
  NOTE: anything not declared on the inventory list is not covered by this policy.

When making a claim, the first 1,000 USD or 1% of the claim value, whichever is greater, will be deducted as a policy excess. This excess is the portion of the claim that is deducted from the payout by the insurer.

For example, if your claim value is 150,000 USD, 1% of that amount is 1,500 USD. Since 1,500 USD is greater than the minimum excess of 1,000 USD, 1,500 USD would be deducted from your claim payout.
The policy excess helps manage insurance costs by reducing the number of small claims and ensuring that insurance is used for significant losses. It also helps to keep your premium costs lower.
The excess amount is consistent across all claims. The first 1,000 USD or 1% of the claim value, whichever is greater, will always be deducted as a policy excess.

There are three options to help you to calculate the value of your shipment. If you are uncertain as to the value of your shipment, we can make it easier for you by opting for either Standard or Premium cover which is calculated for you according to the estimated cubic metres of your shipment. You will receive the estimated amount of cubic metres from your shipping agent during the quotation process. However, if you wish to declare an alternative sum assured, you can also do so.

Cover begins from the time your items are first moved by the transport operator and continues during the ordinary course of transit until the completion of unloading at the consignee’s address.

No, this policy does not cover losses which occur during the period of packing or unpacking as this is not deemed as transit.

No, the policy covers items that have been packed by the Transport operator, however this is not a requirement for check-in luggage and hand carry items.
Please check condition 3.1k

As per definition 2.3, collectables are defined as paintings, drawings, prints, photographs, manuscripts, sculptures, porcelain, antique furniture, tapestries, furs, stamp collections, dolls, musical instruments and other collectables. Collectables that are valued greater than USD 10,000 for any one item (please check exclusion 2.6)
As per definition 2.24, valuables are defined as watches, jewellery, precious metals, bullion, precious stones and similar valuable items.

No –you must hand carry valuables (which includes jewellery)
Limits and conditions apply –please see the policy
Details can be found on Condition 1.5

No – these must be moved with your household goods or hand carried
Limits and conditions apply
Details can be found at Condition 2.6b

As per policy

• These items must be declared to us as follows For new motor vehicles or motorcycles, they shall be declared at their new replacement value in the country of destination
• For second-hand motor vehicles or motorcycles, they shall be declared at their second-hand replacement value in the country of destination
• For veteran and/or vintage and/or classic and/or limited edition and/or similar motor vehicles or motorcycles, they shall be declared at their current market value as supported by a recent and recognised valuation certificate
  If the value of the motor vehicle is greater than USD 100,000, please contact us to arrange for a survey of your motor vehicle.

The policy includes up to 30 days of incidental cover for incidental storage during transit to the address on the consignment note, at no additional costs under the policy.
If you intend for your goods to be placed in storage either in your country of departure or your destination country then you need to choose ‘Nominated storage’ which is available for a limited period (30 days pre-transit and up to 60 days post-transit).
Please check condition 1.6 and 2.2

Coverage for nominated storage is for 60 days after transit only. The policy cannot be extended and you will need to arrange your own storage insurance coverage after 60 days.
Please check condition 2.2

No – storage must be arranged with the transport operator
Please check condition 2.12

The policy does not cover losses arising out of delay.
Please check condition 3.1d

Property is deemed lost when it has not arrived 30 days after the scheduled delivery date.
Please check condition 2.11

• a copy of the Consignment Note and itemised packing list;
• where the property is damaged or destroyed, photos of the damaged or destroyed property and packaging;
• where the property is lost or stolen, written confirmation from the Transport Operator that the property has been lost or stolen;
• the invoice for the lost, stolen, damaged or destroyed property and/or any other valuation documents;
• Your bank account details where claim settlement by electronic transfer is required.
  Please review claims notification 4.2 in the policy wording for further details.

If items are damaged then we pay the reasonable cost of repairing the damaged property
If the items are lost, stolen or destroyed then we will pay the replacement cost in the destination country.
Please check condition 1.1

Yes provided that such cancellation is given in writing to the e-mail address in the policy wording and received by us prior to the Transport Operator collecting the property
Please check Condition 5.3 and contact marineclaims.sg@chubb.com